Last updated August 10, 2026
These Terms of Service ("Terms") govern access to and use of Nimbus-FM (the "Service"), provided by Nimbus-FM ("we," "us"). By creating an account, starting a demo, or otherwise using the Service, you agree to these Terms on behalf of yourself and, if applicable, the company you represent.
Nimbus-FM is a subscription facility-management platform for commercial real estate teams, covering work orders, preventive maintenance, asset and equipment records, and a tenant-facing client portal.
You're responsible for the accuracy of the information you provide and for keeping your login credentials confidential. You're responsible for all activity that happens under your account, including actions taken by employees you've added.
Paid accounts are billed $32.99 USD per user, per month, in advance, to the payment method on file. There are no setup fees and no long-term contract — subscriptions renew monthly until cancelled.
Billing runs on a fixed monthly cycle: your account is charged on the 1st of each calendar month for that month's subscription. If you sign up partway through a month, your first invoice is prorated to cover only the remaining days in that month, and full monthly billing begins on the 1st of the following month.
If we change pricing, we'll give existing customers at least 30 days' notice before the new price applies to their account.
You can cancel at any time from within the app or by contacting us. Cancelling stops all future billing — there's no penalty and no minimum commitment. Your account remains active through the end of the billing period you've already paid for.
Cancel anytime and you won't be billed again — but we don't refund time already used on the current billing period. You'll keep access through the end of the period you've paid for.
Removing an individual staff member's access works a little differently: it takes effect immediately, but that seat stays on your current invoice with no refund or credit for unused time, and simply comes off your subscription starting the next billing period.
If you believe you were billed in error — for example, a duplicate charge or billing after a cancellation that should have taken effect — contact support@nimbus-fm.com and we'll investigate and correct it.
The self-serve demo lets you explore a live, pre-populated copy of Nimbus-FM with no signup form and no payment information required. Demo accounts and their data are temporary and are automatically deleted after a short period. Don't enter real tenant, employee, or property data into a demo account.
You own the property, equipment, work order, and tenant data you put into Nimbus-FM. We access it only to operate, support, and improve the Service, and never share it with other customers or use it to train models without your consent. If you cancel, you can request an export of your data before your account is removed. For more detail on what we collect and how it's handled, see our Privacy Policy.
We work to keep the Service reliable, but it's provided on an "as is" and "as available" basis. We don't guarantee it will be uninterrupted or error-free, and we may occasionally take it down for maintenance.
To the fullest extent permitted by law, Nimbus-FM won't be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the Service, including loss of data, loss of profits, business interruption, or system downtime. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim arose.
We may update these Terms from time to time. If a change is material, we'll notify active subscribers by email before it takes effect. Continuing to use the Service after a change takes effect means you accept the updated Terms.
These Terms are governed by the laws of the Province of British Columbia, Canada, without regard to conflict-of-law principles.
Questions about these Terms, billing, or a refund request? Reach us at support@nimbus-fm.com.